Faq
The invoice is sent by email from SVEA Bank AB. Only available for Sweden.
Your invoice is also available within 2 weeks of completed booking on My pages at Svea Bank AB: https://payments.svea.com/se/
Tickets and hotel information will be sent by e-mail as soon as possible. The delivery time is specified on your order confirmation. Please note that delivery time is approx and sometimes it takes longer.
A booking confirmation will be sent to your email once your booking is complete. If you don’t receive the confirmation, please check your junk mail folder. If it’s not there either, feel free to reach out to our customer service team at [email protected].
We don’t offer any refunds. If something went wrong, e.g. date or number of people, please contact [email protected] immediately and we will try to help you in the best possible way.
The invoice is sent to your specified email address from SVEA Bank AB. If you can’t find the invoice, it can in some cases get stuck in the junk mail.
Your invoice is also available within 2 weeks of completed booking on My pages at Svea Bank AB: https://payments.svea.com/se/
It’s forbidden by law to bring any kind of bags at major public events, this applies to all types of bags regardless of size. This also includes plastic bags, clear and covered. The law doesn’t apply to all events, but we recommend everyone to leave the bag at home.
You will always be placed in a row and never in single seats. For larger groups, we will do our best to seat everyone together as closely as possible.
If you have specific seating preferences or need to be divided in a particular way, feel free to contact us at [email protected]
Yes. You will find hotels, prices and availability after you’ve selected your prefered event date and tickets.
If you wish to book several single rooms, you need to contact us at [email protected]
We cooperate with SVEA Bank AB and offer several options for payment:
For customers in Sweden: Card, Swish, Invoice, Installment.
For customers in other countries: Card.
Customers from Sweden have the option to pay their invoice with partial payment. The partial payment options are available at the checkout and apply according to SVEA Bank AB’s partial payment terms. For customers from other countries, only cardpayment is currently available.
No, we do not have a physical store. If you have questions about a hotel package or want help with a booking, contact [email protected]
The Travel Guarantee Act (Resegarantilagen) protects travelers who have purchased a package tour. The travel guarantee means that the companies that arrange and sell package tours must provide security with the Kammarkollegiet. If the tour operator cannot carry out the trip for any reason, e.g. in the event of a bankruptcy, this security is used to provide compensation to affected travelers. The travelers apply for compensation at the Travel Guarantee Board. Before buying a package tour, you can check with the Kammarkollegiet that the travel organizer has provided security in accordance with the Travel Guarantee Act (Resegarantilagen).
In the following situations, the Travel Guarantee Act (Resegarantilagen) applies:
1. A package trip is canceled before departure from Sweden.
2. Home transport due to not completed package journey.
For questions about how the Travel Guarantee Act (Resegarantilagen) protects your trip, contact:
Kammarkollegiet
Box 2218
103 15 Stockholm
Phone: 08-700 08 00
Fax: 08-20 38 81
To make a request for separate beds, please contact us at [email protected].